IT Support Engineer

The role of an IT Systems Support Engineer is to assist others with network problems, application failures, hardware and general software problems, to do it in as short a time as possible, preventing extended periods of downtime.

As support, part of your job would be to troubleshoot problems, research the problems using all available resources at your disposal, to also test thoroughly before implementing a solution and then properly implement it.

Another aspect of the IT Support industry is to be able to handle difficult individuals in a professional and respectful manner; this is where Customer Service training is beneficial, it is crucial to your success as an IT professional.

Being able to repair a network error and get the company up and running as soon as possible is critical to the functioning of the company.

The IT industry as a whole is continuously expanding, virtually every business out there has a need for IT support and being that person makes you indispensable to their day-to-day operations.

Be that person that others can depend on!

New horizons can help you achieve this and much, much more.

• Implementing and Supporting Microsoft Windows XP Professional
• MCDST Certification (Microsoft Desktop Technician)
• MCTS Windows Vista Configuration
• MCITP (Enterprise Support Technician)
• Linux+ Certification Program
• CBP Customer Service

• MCTS Configuring Microsoft Windows Vista Client
• After completing the above
• MCITP Configuring Microsoft Windows Vista Client

• Assembly Line Technician
• Desktop Support Specialist
• Help Desk Assistant
• IT Technician
• Network Technician